Refund policy
Lady Vanda Orchids
Return & Refund Policy
Effective September 20, 2026
Shipping
Our Shipping Timeline
Every orchid we ship is hand-selected and prepared with care, so we ask for a little lead time. We pack and ship only on Mondays and Tuesdays, and most orders ship the week following placement.
That means your order's typical processing window is 5-7 days from the day it's placed to the day it ships — before transit time. We share this upfront so there are no surprises.
Cancellations
Cancelling Your Order
Plans change, and we get it. As long as your order hasn't shipped yet, we're glad to cancel it — even when the reason has nothing to do with us. Some of the most common, completely understandable reasons customers reach out include:
- ●The order was placed by mistake or duplicated
- ●A change of mind, with or without a specific reason
- ●The order is simply no longer wanted or needed
- ●Realizing after checkout that our 5-7 day processing window doesn't fit your timeline
This list isn't exhaustive — whatever your reason, just reach out and we'll take care of the cancellation right away. Since these cancellations aren't the result of an error on our part, we'll process your refund minus a 3.5% processing fee.
Rush Orders
Need It Sooner? Ask About Rush Shipping
If our standard 5-7 day processing window is tighter than your timeline allows, contact us directly to request rush processing and select an expedited shipping service at checkout. We still only pack and ship on Mondays and Tuesdays, so reaching out early gives us the best chance to help.
A few things to know before you request a rush:
- ●Rush requests are handled by contacting us first — choosing an expedited shipping service alone doesn't guarantee faster processing.
- ●We'll do everything we can to get a rushed order out quickly, but we can't guarantee it will arrive by a specific date once it's in the carrier's hands.
- ●Because delivery timing is outside our control after an order ships, we're unable to offer refunds for rush or expedited orders that arrive later than expected.
Guarantee
Live Arrival Guarantee
We guarantee every orchid arrives ready to thrive. If there's an issue with your shipment, contact us within 24 hours of delivery so we can help. We may ask for photos, documentation, or other evidence to review your claim before it's resolved.
Refunds or replacements may apply in these situations:
- Wrong item received. Send us photos of the plant and its tag so we can confirm the mix-up, and we'll refund your purchase.
- Orchid arrived damaged or dead. Some leaf loss or dehydration is normal in transit — it's part of shipping a living plant. Choosing expedited shipping at checkout limits transportation stress and reduces this risk, especially as seasonal temperatures rise across transit routes. All orders ship from Ocala, Florida, and go out Mondays and Tuesdays only, to avoid weekend delays in transit. If you're concerned about temperatures along your shipping route, contact us before you order — we're glad to help you pick the right shipping option.
Upon Arrival
Inspecting Your Order
Please inspect your orchid as soon as it arrives, and contact us within 24 hours of delivery if it's defective, damaged, or not what you ordered. That window lets us evaluate the issue quickly and make it right. To complete our evaluation, we may ask for photos of the plant, its tag, and the packaging.
Please Note
Exceptions & Non-Returnable Items
Sale items and gift cards aren't eligible for return — this includes orders where the entire order was discounted.
We won't process a return or refund claim based on a customer being unfamiliar with the plant they purchased. Every hobbyist is welcome here, and we're always happy to answer care questions — just ask before or at the time of purchase, so we can send you culture information ahead of delivery.
Exchanges
Exchanges
Once an order has shipped, we're unable to offer exchanges.